RESPONSIBILITIES
- Assist the Chief Digital Officer and Interactive Technical Lead with scheduling, reporting, team coordination, and other administrative tasks
- Interact directly with clients to manage their incoming requests in our helpdesk
- Secure vital project input and approval documents at key project milestones
- Schedule project kickoff, status, and review meetings with clients
- Monitor project workflow to ensure progress is completed in a timely and efficient manner
- Follow up with clients on a routine basis to gauge customer satisfaction
- Serve as a bridge between clients and development team to ensure the efficient completion of tickets
- Work directly with inter-agency account leads for new project requests
- Assist with billing, time tracking, and reporting
- Work to understand the needs of the Client, then interpret those needs back to the team
- Ensure on-time, on-point delivery of the Agency work product
- Develop understanding of Clients’ businesses and build effective working relationships with Client counterparts
- Effectively utilize Agency systems and procedures (opening jobs, billing, etc.)
- Exhibit initiative, problem-solving mentality and decision-making ability
- Develop creative solutions to problems and ways to complete assignments
- Develop analytic and interpretive skills and contribute insights
- Monitor changing scope of jobs and follow change management processes
- Prepare routine status reports (internal/external)
MUST HAVES
- Excellent organizational skills and ability to handle multiple tasks simultaneously
- Strong time management skills—working in a timely and efficient manner
- Creative, flexible, entrepreneurial and results-oriented work ethic
- Focus on details without missing the big picture
- Respectful of others, internally and externally
- Good listener
- Positive and professional in communications
- Clear and concise articulator of thoughts and ideas
- Effective business-writing skills
- Willingness to work hard and get the job done
THE BARE MINIMUM
- Bachelor’s degree, preferably in a communications-related discipline (marketing, advertising, public relations, journalism). Alternatively, bachelor’s degree in unrelated discipline, coupled with 1-3 years of previous work experience.
- Proficiency in MS Word, Excel, PowerPoint, Outlook