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Case study

Trellis Supportive Care

Challenge

Make a Tough Topic Accessible

How do you make palliative care palatable? Trellis approached Wildfire to transform its social media presence. The organization needed a strategy to increase awareness, visibility, reach, engagement, and their follower base within and outside of the counties where Trellis offices are located.

Solution

Communicate Compassion, Educate & Inform

Wildfire began by implementing a strategy that included posting more real-world stories, spotlights, and events to highlight the quality of the compassionate care that Trellis provides. We also introduced fresh content ideas to reduce repetition of posts, which had been resulting in ad fatigue.

We worked with the Trellis team to bring this strategy to life through ongoing organic social media support, including development of monthly content calendars, copywriting, publishing, and reporting. Trellis helps people deal with the challenges of aging and grief every day. Wildfire helps Trellis show their compassionate response every day, as well.

Campaign Components

  • Content Creation, Planning, and Development
  • Publishing, Platform Management, and Community Management
  • Monthly Reporting and Analysis
Trellis social media post

Trellis Organic Social Media

Trellis social media posts on different browsers

Trellis Organic Social Media

Presenting a unified identity across the web

Trellis Organic Social Media

Trellis social media post

Trellis Organic Social Media

Trellis collage of social media posts

Trellis Organic Social Media

Results

Growth in Meaningful Connections

Trellis focused its social media presence around two channels from 2022-2023: Facebook and Instagram. Through organic media with boosting support, Wildfire helped Trellis achieve unprecedented follower growth and engagement across channels.

Notable channel-specific results from 2023 (as compared to 2022) include:

  • 344% increase in net Instagram follower growth
  • 65% increase in Instagram engagements
  • 112% increase in net Facebook new followers

Credits

Creative Director

Jane Doe

Brand Lead

Jane Doe

Designer

Jane Doe

Developer

Jane Doe

Creative Director

Jane Doe

Brand Lead

Jane Doe

Designer

Jane Doe

Developer

Jane Doe

Creative Director

Jane Doe

Brand Lead

Jane Doe

Designer

Jane Doe

Developer

Jane Doe

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