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Case study

Truliant Federal Credit Union

collage of social media posts

Challenge

Develop personal connection with current and prospective members

The financial services category represents an interesting contradiction. It’s an extremely personal topic for the individual, and yet (oftentimes) an extremely impersonal and corporate experience from a service and transaction perspective. Truliant approached Wildfire with a desire to leverage their digital and social media channels to greater effect with the goal that more people would trust Truliant for their very personal financial needs.

Solution

Integrate Organic and Paid Social

Wildfire began building a cohesive media strategy by creating a custom Social Media Playbook, including audience and channel strategy, content pillars, visual standards,  paid social support, community management guidelines, and KPIs. 

We then brought the strategy to life with ongoing execution including monthly content calendars, visual creative development, copywriting, publishing, community management, and reporting. 

Truliant’s brand engages the community every day in their branches – Wildfire helped them do the same online.

Campaign Components

  • Social Media Playbook
  • Community Management Guidelines
  • Content Creation, Planning, and Development
  • Publishing, Platform Management, and Community Management
  • Monthly Reporting and Analysis
  • Employee Social Media Training
Old version of logo. "Federal Credit Union" is harder to read. Sun is more complicated

Truliant Logo Before

New version of logo. "Federal Credit Union" is easier to read. Sun is simplified

Truliant Logo Update

Truliant ads on mobile devices

Organic Social Media

Strategy

Reach Specific Target
Markets

Wildfire crafted campaigns for two unique purposes for the Truliant team. Our paid media plans set out the right channels, audience targeting, creative, and budget allocations to achieve Truliants goals for each. We launched the campaigns and continued to optimize.

Truliant ads info on mobile devices

Moneyburst

Educating consumers with helpful video content.

Truliant instagram on mobile devices

Hispanic Community Outreach

Reflecting the community in which we live and work

Truliant ads on mobile devices

Hispanic Community Outreach

Inviting Spanish speakers into our business

Results

Exponential Engagement Growth

Through social media, Wildfire helped Truliant achieve unprecedented follower growth and engagement on Facebook, Instagram, and LinkedIn.

  • 42% increase in total followers across all channels
  • 40% increase in LinkedIn engagement rate
  • 3x increase in engagments

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Credits

Creative Director

Jane Doe

Brand Lead

Jane Doe

Designer

Jane Doe

Developer

Jane Doe

Creative Director

Jane Doe

Brand Lead

Jane Doe

Designer

Jane Doe

Developer

Jane Doe

Creative Director

Jane Doe

Brand Lead

Jane Doe

Designer

Jane Doe

Developer

Jane Doe